The Experience

How To Find Us

Grosvenor Park is located in the heart of Chester city centre, use postcode CH1 1QQ (Vicars Lane). Local, regional and national train services all run from Chester Station, which is a 10 minute walk away. Chester Bus Station is also just a short walk.

FAQs

FAQs

When should I arrive?
Arrival times will be staggered in three 15-minute blocks to ease queuing and allow everyone to get settled. Please ensure you arrive at the arrival time on your ticket

How long are the performances?
2021’s performance times will be announced soon.

Can I bring my own food and drink?
You are welcome to bring any food and drink (including alcohol) that you like along with you.

We will have limited facilities this year so please be aware that our usual bar will not be open.

Click and Collect wood-fired pizzas are available to pre-order. Book below.

Are there toilets?
Toilets are approximately a 30-second walk from the theatre.

What else are you doing to keep us safe?
Hand sanitiser is on hand and all the usual safeguards are in place. Toilets are cleaned regularly, and seat backs are wiped between use.

Can I take photos?
You are welcome to take photos at any time except during the show. Share your pictures online with us @storyhouselive.

Weather

Weather

Being outside will be an integral part of the experience. We’ve witnessed some baking afternoons, inspiring sunsets, and the odd thunderstorm.

Come prepared – for matinées bring a hat, sunscreen and sunglasses. For early evening performances bring warm clothes. Raincoats are recommended; you may bring an umbrella but don’t use it if it can block anyone’s view.

Occasionally very bad weather may mean we have to stop and restart the show, we allow for up to 60 minutes delay.

We will never cancel a performance before the advertised start time, as the weather can change very quickly.

If we have to cancel the show, you will be offered the choice of a full refund of the ticket value, the chance to see a different performance, or a voucher.

Access

Access

Grosvenor Park Open Air Theatre is fully accessible, with accessible toilets on-site. Wheelchair users can book a Picnic Terrace ticket and transfer to the Picnic Terrace, or if you prefer, let a member of staff know when you arrive and watch the performance from stage level. (Covered Picnic Terrace seating has steps up to it so is not accessible).

If you have any extra requirements, please let us know on 01244409113. Essential Companion tickets are available – click here for more information.

Parking

Parking

NCP Pepper Street (a 5 minute walk away) offers discounted parking for all Grosvenor Park Open Air attenders – 25% off before 5pm, 50% off after 5pm. Simply ask a member of staff for a voucher as you leave the theatre. Please note that cash payments are not currently accepted at this car park.

There are various other city centre car parks available. See local car parks. Please check closing times as in the event of rain delay the finish time may be a little later.

Street parking is also available at evenings and weekends a few minutes walk away.