Get in touch
Here are a few Frequently Asked Questions that should help you with any queries.
If you require additional information, contact the Storyhouse office on email@example.com or 01244 409 113 in normal office hours, or the Chester Visitor Information Centre on 0845 241 7868 at weekends.
If you are calling to book / exchange tickets, please contact the Chester Visitor Information Centre on 0845 241 7868.
Grosvenor Park Open Air Theatre is a relaxed and intimate venue with a capacity of 500 (535 for Stig of the Dump). The theatre is in the round with the action at the centre so all seats offer a great view. Seating is unreserved, and you can picnic anywhere you sit.
There are three different seating areas:
Picnic Terraces: These are wide bench-style tiered terrace seats with lots of room to spread out – these are the front three rows of the seat banks. Bring your own cushions if you wish, or we also have back rests available from Front of House staff.
Covered Picnic Terraces: The same as the above but with a Roman style canopy for shelter and shade. The covered terraces are on the back two rows of seating. The entire theatre remains open-air and therefore open to the elements so, of course, covered terraces won’t protect you from the wind – but they will provide shelter and shade. These seats are limited and very popular so if you’re booking early and want to guarantee a cover, choose these!
Picnic Chairs: These are director’s style chairs on the lawn areas around the stage, which will be awaiting your arrival. (Unlike in previous years, where you may have brought your own, there is no need to worry about that this time – the seats are provided).
Premium Seats: Best seats in the house and no need to arrive early: guarantee yourself either front row of the Picnic Chairs, or the back row of the Covered Picnic Terraces – it’s your choice! Limited number per performance. No concessions available on Premium Seats.
Where is the best view from?
All seats have equal sight lines from which to view the performance.
Times, Facilities and Photography
All evening performances start at 7.30pm. Weekday and Saturday matinees start at 2.30pm (with the exception of Sat 15 July, where performances start at 12 noon & 4.30pm). Sunday performances start at 12noon & 4:30pm.
The theatre is open an hour beforehand to settle in, grab a seat and start on your picnic. There are no performances on Mondays or Tuesdays.
How long are the performances?
We will be able to confirm this season’s running times once we’re closer to opening, but an approximate guideline is 2 hours 30 minutes (inc. one interval).
What time can I get into the theatre?
The theatre opens one hour before each performance start time.
What if I am late?
Latecomers should approach one of our friendly customer service staff and show your tickets. They will admit you as soon as possible.
Can I take photos?
You are welcome to take photos in the park and in the auditorium but please do not take any photographs during the show – no photography or filming of the performances please. Share your pictures of yourselves and your picnics with us online @storyhouselive. Use the hashtag #GPOAT -or try a #GPOATSelfie!
Are there any toilets?
Yes, Grosvenor Park has recently been refurbished with new toilet facilities (including accessible and baby changing facilities). The toilets are approximately a 30-second walk from the theatre.
If it rains, will you cancel the show?
Being outside, in the charming setting of Grosvenor Park will be an integral part of your (and the actors’!) experience. We’ve witnessed some gloriously balmy afternoons, inspiring sunsets and even the odd thunderstorm. It’s all part of the wonderful experience of being outdoors. If you’re worried, buy a covered seat!
Our advice is to come as prepared as possible for all types of weather. For afternoon matinées bring a shady hat, sun screen and sunglasses, and for evening performances we would recommend bringing a warm jumper/coat as it can cool down after the sun has set.
Raincoats are recommended; you may bring an umbrella but please refrain from using it during the performance if it’s obscuring someone’s view. We will have ponchos to buy at the theatre for £2.
Occasionally very bad weather may mean we have to stop and re-start the show, with a maximum 60 minutes delay allowed. We have a covered marquee area for audiences in uncovered seats to take shelter. If bad weather continues beyond 60 minutes, we may have to cancel the show. In this instance, audiences will be fully refunded and invited to attend another performance for free. We have only cancelled one show in over 300!
It’s important for you to know that we will never cancel a performance before the advertised start time, as the weather can change very quickly. If you do have any queries on the day, check back to our Weather Updates page where we’ll advise on what to bring along.
Food & Drink
Grosvenor Park Open Air Theatre is the perfect spot for a picnic (either before or during the performance) and you are welcome to bring your own, or buy one from us when you buy your tickets online*. Meanwhile, our theatre bar can sell you treats and snacks as well as wine, juices, prosecco, summer drinks and tea, coffee and hot chocolate.
*Picnics are priced at £12 per person, and can be added to your order when you select tickets online for any show at Grosvenor Park Open Air Theatre. Select from Regular or Vegetarian, with the contents to be confirmed spring 2017
Can I drink alcohol in the theatre?
Yes you can, you can either buy from us at the theatre bar, or bring your own.
Wheelchair users can access the picnic areas and lower picnic terraces. Unfortunately there are no covered seating areas accessible for wheelchair users but we can accommodate with umbrellas for shelter or shade.
Anyone with a disability who requires a companion to accompany them to the theatre can do so for free – please phone the box office on 0845 241 7868 to book and inform us of any access requirements you may have. Guide and assistance dogs are more than welcome: again, please contact the Box Office so we can make any necessary provisions to best welcome you.
Accessible parking is available at the NCP Pepper Street around 200 yds away. There is free disabled parking for four hours at Frodsham Street car park, although this is a lot further away.
How to find us
Grosvenor Park is located in the heart of Chester city centre. If you are using a sat nav, use postcode CH1 1QQ (Vicars Lane). You can also follow the AA Road Signs to Open Air Theatre. Local, regional and national train services all run from Chester Station, which is a 10 minute walk away. And, Chester Bus Station is also just a short walk away.
The nearest car park is the NCP at Pepper Street (follow the AA Road signs for parking) and Grosvenor Park Open Air Theatre customers will receive a 25% discount on standard tariff if arriving before 6pm, or a 50% discount if parking after 6pm (you will be given a ticket on at the theatre to redeem).
Please note that this car park closes at 11pm, however if there is any delay to performance times they will stay open to accommodate theatregoers, so you don’t need to worry if that happens. Otherwise please do make your way to the car park immediately after the show. Disabled parking is available at the NCP Pepper Street.
If you use others car parks then please check closing times as in the event of rain delay the finish time may be a little later. If using the Newgate car park (Grosvenor Shopping Centre) then evening access is via the car ramp. Otherwise street parking is available at night a few minutes walk away. FREE parking is available after 3pm at several local authority run car parks (including Market Car Park).
Tickets, Pricing and Exchanges
Do I have to pay a booking fee?
No! The price we advertise is the price you pay when you book online.
If, however, you book on the phone through our ticketing agents, you will incur an administration fee of £2.50.
Discounts and Concessions
Under 12s* Free (*one per Full Price adult)
Under 26s 25% off the Full Price ticket (exc. Saturday evenings).
For 2017, people aged under 26 can claim £10 tickets for Friday performances
Group 10+ 10% off each Full Price ticket
Group 25+ 15% off each Full Price ticket
*We have a policy where a child under 12 can go free with a full paying adult. Additional children can go at the Under 26 rate. These tickets are applicable for any seating area except Premium Seats (where there are no concessions).
To book this, select 2 Full Price & Child Under 12 tickets (which will total 1 Full Price cost).
Additional children can go at the discounted Aged Under 26 rate
Someone I know is going the same night as me, but paid a different price for their ticket – why?
We operate a flexible pricing policy, meaning that prices change with demand. It’s always best to book in advance to guarantee seats and have the best choice of prices.
Click here to see live prices and booking
I’ve deleted or lost my email tickets, how do I get them back?
Click here to visit our booking pages, where you can login and go to ‘My Details’ to resend your tickets to a chosen e-mail address.
I can no longer make the performance I’ve booked for, can I exchange my tickets?
Yes, we’re more than happy to offer you a ticket exchange for another show (depending on availability). To organise your ticket exchange, call us on 0845 241 7868. Do keep in mind that there may be a price difference.
Please note: Exchanges must be requested prior to the performance within the opening hours of the Chester Visitor Information Centre (9am-5:30pm Mon-Sat, 10am-5pm Sun). All exchanges are subject to a £2.50 administration fee.
What is Grosvenor Park Young Theatre Company?
The Grosvenor Park Young Theatre Company project represents a valuable opportunity for young people aged 16-24 to gain experience working in the theatre. Click here to find out more
I want to work for Grosvenor Park Open Air Theatre, how can I join the team?
Grosvenor Park Open Air Theatre is produced by Storyhouse We hire a range of positions for the summer season including front of house, security, production and creative team members. All our opportunities are posted online here. Please note that we use a casting director for our shows and do not accept unsolicited enquiries.